Thank you for shopping at VELMARITH. We pride ourselves on delivering high-quality products and a seamless shopping experience. If you are not satisfied with your purchase, we are committed to making it right.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 30 days of receiving the product.
Certain items are exempt from returns, including:
To initiate a return, please email our customer service team at [email protected]. Include your order number and a brief description of the issue. Our team will guide you through the return process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 7-10 business days.
If you have not received your refund within the stipulated timeframe, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, kindly reach out to us at [email protected] with details.
To return your product, you should mail it to: VELMARITH Returns, 123 Commerce St, Suite 456, Business City, BC 78901. You will be responsible for paying for your own shipping costs for returning your item.
For any further assistance, please do not hesitate to contact our support team. VELMARITH is here to ensure your satisfaction.